Restaurant Management & QR Ordering Platform

Restaurant Platform Live Preview

Operational Problem

Restaurant operations are usually split across disconnected tools: one for the menu, another for the cashier, a separate flow for the kitchen, and manual coordination for tables, delivery, and reporting. Every gap between tools creates delays, mistakes, and missing information.

Product Vision

Treat the restaurant as one connected operation. Every order — dine-in, takeaway, or delivery — should move through the same centralized system from menu access to preparation, payment, and reporting, with each role seeing exactly what it needs.

Target Users

• Customers ordering through QR menus
• Cashiers managing orders and payments
• Kitchen staff working from a live display
• Delivery representatives handling zones and handoffs
• Managers running shifts, expenses, and reports

Order Lifecycle

The system is structured around the real journey of a restaurant order: the customer reaches the menu, the order enters the cashier and kitchen flows, preparation is tracked, payment is settled — including split billing and discounts — and the result feeds operational reports.

System Modules

• QR menu
• Dine-in orders
• Takeaway orders
• Delivery orders
• Cashier dashboard
• Management dashboard
• Kitchen display system
• Table sessions
• Shift management
• Cash drawer
• Expenses
• Refunds
• Discounts
• Reservations
• Delivery zones
• Delivery representatives
• Split billing
• Receipt printing
• Arabic and English interfaces
• Operational reports

Workflow Structure

Modules are not isolated screens — they are stages of the same workflow. A table session connects to its orders, orders connect to the kitchen display and the cash drawer, shifts frame everything that happens inside them, and reports read from the same underlying flow.

Product Decisions

The platform was designed around the order lifecycle rather than around screens, keeping every role inside one system instead of integrating separate tools. Receipt printing, cash handling, refunds, and delivery zones were built in from the start because real operations cannot run without them.

Arabic-First Experience

The platform is Arabic-first: interfaces, workflows, and receipts are designed for Arabic-speaking staff and customers, with a complete English interface alongside. Right-to-left layout is a core design constraint, not a translation afterthought.

Alex’s Role

Alex designed and built the platform end to end: product architecture, workflow design, the full stack of interfaces for cashier, kitchen, management, and customers, and the launch of the live deployment.

Challenges

The hardest part of an operations platform is correctness under real conditions: concurrent orders, shift boundaries, cash reconciliation, partial payments, and refunds all have to stay consistent within one connected system.

Current State

The platform is completed and live at alnkha.site.